Getting technical support and contributing feedback


Technical Support
Registered users are entitled to technical support, should the need arise. Please contact us by e-mail at support@heatsoft.com

Information for registered users

Important note
This version program has been created for functioning in Microsoft Windows 95/98/Me/2000/XP/2003/Vista and NT. If you experience any problems please inform us about it!

All mentioned Trademarks and Copyrights belong to their respective owners.

Before you contact us, please do the following:

  • Be sure that you're doing everything right. We all make mistakes sometimes... Be attentive.
  • Look at the Help file: it may already contain an answer to your question. A lot of people ask us something like "how do I:", though the complete information is there.
  • Visit Heatsoft ADCS home page in the Internet at http://www.heatsoft.com/adcs/ADCSindex.html

    It's a good chance that you'll find the newer version of Heatsoft ADCS there. If the serious bug has been found in the program, but the new version is not ready yet, we make the hot fix for it.

    But if you still have a problem with Heatsoft ADCS and noting else helps, please contact technical support at feedback@heatsoft.com

    Please inform us about the following:

  • Heatsoft ADCS version (from "About" dialog).
  • Where did you get Heatsoft ADCS (http or ftp site).
  • Windows 95/98/NT/2000/XP/2003/Vista version (including service packs and other fixes installed), US or international, OEM or not.
  • Computer information: CPU type and speed, installed memory.
  • Description of your problem (as much information as possible to retrieve the problem).

    In order to get the complete computer information (working under Windows XP), open the Control Panel, click on "System" icon and select tab "Hardware" in the "System properties" window.

    If you have any comments or suggestions for the next releases, please don't hesitate to email them to us feedback@heatsoft.com

    Feedback
    If you have any comments or concerns about ADCS please direct them to feedback@heatsoft.com or http://www.heatsoft.com/adcs/ADCSsupport.html Your feedback is important to us in order to get an idea of how to make Heatsoft ADCS a better product for you. Many of Heatsoft ADCS's features and significant portions of Heatsoft ADCS's interface have been heavily influenced by comments from users. So if you have a grand idea for a new feature, or a better way of doing something, please drop us a note.